Privacy Policy

What we collect, why we collect it, who else sees it, and how to get rid of it. We have tried to write this in plain language rather than the usual fog.

Last updated 21 September 2026

1. What we collect

Because you gave it to us

Your email address, used to create the account and to sign you in.
What you type into the product — ideas, prompts, scripts, and any images or video you upload.
What you generate — the videos, stills, voiceovers and captions produced for you.

Because the service runs

Account and usage records — your plan, credit balance, and a log of generations so that billing and refunds are accurate.
Technical logs — IP address, browser type and timestamps, kept for security, abuse prevention and debugging.

We never see your card details. Payments go directly to Stripe. We receive only the fact that a payment succeeded, the plan, and the last four digits for your receipt.

2. Why we use it

To run generations and return the results to you.
To sign you in and keep your account secure.
To charge the right amount and refund failed jobs.
To find and fix faults, and to detect abuse.
To send you service email — receipts, password and sign-in links, and notices about changes that affect you.

We do not sell your personal information, and we do not use your prompts or generated content to train our own models.

3. Who else processes it

Making a video means sending your prompt to the company whose model produces it. We use these categories of processor:

AI model providers — to generate video, images, script and voice from your prompt.
Stripe — payments and subscriptions.
Hosting and storage — to run the application and hold your files.
Email delivery — to send sign-in links and receipts.

These providers operate under their own terms, and some are outside Canada, so your prompt and any uploaded media may be processed in another country. A provider may retain a copy briefly for abuse monitoring under its own policy. If a prompt is confidential, do not put it into a generative tool — ours or anyone else's.

4. How long we keep it

Account data — for as long as your account is open.
Your projects and generated files — until you delete them, or until your account is closed.
Billing records — kept as long as tax and accounting law requires, even after an account closes.
Technical logs — a short rolling window, then discarded.

Some model providers only hold finished output for a matter of days before deleting it, which is why Matchko copies your results into its own storage as soon as a job finishes. Download anything you want to keep permanently.

5. Your rights

You can ask us to show you the personal information we hold about you, correct it, delete it, or send you a copy. You can also withdraw consent and close your account at any time.

Write to hello@matchko.com and we will respond within 30 days. If you are in the EEA or UK you may also complain to your local data protection authority; in Canada, to the Office of the Privacy Commissioner.

6. Security

Traffic is encrypted in transit. Access to production data is limited to those who need it to operate the service. No system is perfectly secure, and we will not pretend otherwise — if a breach affects you, we will tell you and the relevant regulator as the law requires.

7. Cookies

We use cookies that are necessary for the product to work: keeping you signed in and protecting against cross-site request forgery. Blocking these will stop sign-in from working. We do not use advertising cookies.

8. Children

Matchko is not for people under 18. We do not knowingly collect information from children. If you believe a child has created an account, contact us and we will remove it.

9. Changes

If we change this policy in a way that materially affects you, we will email account holders before it takes effect. The date at the top always shows the current version.

Contact: hello@matchko.com